Being able to get in touch with your web hosting company any time you have any sort of questions or encounter any difficulties is very important and how quickly they will respond and take action is often essential, especially if your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are a quick way to recognize actual suppliers from resellers. The latter in most cases reply just to email messages or support tickets and you'll have to wait for a day or maybe more so as to receive a response. When your problem calls for several replies, you could end up losing a few days so as to have a problem solved. With a genuine and reputable web hosting company, you'll be able to contact the support team at any time and receive an instant reply no matter what the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our web hosting services feature 24/7 technical support along with various options for communication. In case you don't have an account yet, you can easily call us or take advantage of our live chat and consult with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up purchasing a service which you cannot use. If you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional analysis. Unlike the majority of providers out there today, we reply to all the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to test our support services even before you get a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and common questions. Our agents can help you find the right package or offer you details about our servers, in order to confirm whether the system requirements for your web sites are met. When you're an existing client, you also have the option to contact us via electronic mail or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We warrant that when you employ these 2 methods of contact, you will get a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other suppliers, even big ones, you can compare the response time due to the fact that it usually takes a full day for them to address a ticket.

24/7 Customer Support in VPS Servers

With our VPS servers, you won't ever have to wait for more than 1 hour to get assistance for any kind of problem that you could have regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all support tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support crew. We also have local telephone numbers in a number of countries around the world and a live chat service where we are able to assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the various ways of communication, so no matter what your question or problem is, there'll always be someone to assist you in a timely manner. In the event that you need help with third-party software, which you cannot deploy or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server from our company, you're able to get in touch with us anytime using a number of channels and the maximum time that you will have to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything related to the applications that are pre-installed on your server. To contact us about a tech issue, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of common questions or you would like to know more about our solutions before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in various countries around the world. If you're looking for help with third-party software that you can't deploy or manage properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.