Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you are browsing through your files or configuring various account settings. The ticketing system is being monitored 24/7/365 by our client care staff representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive help. Unlike certain hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you like and request information in regard to any billing or technical problem. On top of that, you can see a collection of help articles, which will help you deal with the most commonly faced predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated service, was created with one aim in mind – that you should be able to manage everything related to your account in one single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or come across a predicament, you can get in touch with our client support staff straight away without the need to go to a totally different admin console. You can search through your web files or check different account settings whilst posting a new ticket or reading the answer to an older one. If you’ve got an immense number of tickets and you want to track down a specific one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you will receive an answer in less than an hour irrespective of the essence of your question or issue.