There are different ways to contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you choose is a ticketing system. It is the least complicated form of correspondence for a number of reasons. In the event that no technical support team representative is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably hit home. Also, you can copy and paste large bits of info without the need to worry about typographical mistakes, and if a certain issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in the exact same location, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are typically separate from the web hosting platform, which implies that if you have to supply info or to adhere to guidelines, you’ll need to use no less than two separate accounts and this number might rise in case you want to administer several domains. Also, many hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you are browsing through your files or configuring various account settings. The ticketing system is being monitored 24/7/365 by our client care staff representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive help. Unlike certain hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you like and request information in regard to any billing or technical problem. On top of that, you can see a collection of help articles, which will help you deal with the most commonly faced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated service, was created with one aim in mind – that you should be able to manage everything related to your account in one single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or come across a predicament, you can get in touch with our client support staff straight away without the need to go to a totally different admin console. You can search through your web files or check different account settings whilst posting a new ticket or reading the answer to an older one. If you’ve got an immense number of tickets and you want to track down a specific one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you will receive an answer in less than an hour irrespective of the essence of your question or issue.