If you ever have any inquiries with regard to your web hosting plan or if you encounter a problem with your sites, you will need to contact the respective web hosting company’s help desk support team. It may not make a difference how quickly they’ll respond when you've got a query of a generic nature, but a problem such as a bungled app update, for example, may lead to your site becoming broken or unavailable on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. If you offer goods or services online, any outage will influence your website adversely and you may lose existing or potential customers. A lot of hosting providers, predominantly resellers, handle tickets and emails within twenty four hours, but in the electronic sphere this is much too long, as visitors will scarcely ever revisit a site that’s not functioning properly over long time periods.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reply time for any technical support ticket that you open or any e-mail that you send is only 1 hour, even in case you contact us on weekends and public holidays. Irrespective of the nature of your enquiry or problem, we will lend you a helping hand momentarily and will provide you with the necessary info to solve any problem with your sites. The actual response time normally does not surpass 15 to 20 minutes, which is the reason why you can forget about waiting for hours and hours on end to get a problem resolved or what is even worse than that – waiting around one whole day only to get a reply that more info is required while nothing’s resolved. We will give you assistance without delay just because we are aware of precisely how priceless time can be in the dynamic electronic age. The 60-minute response guarantee is valid for any technical or billing question that you may have about our web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our extra-fast support service. You will get an answer to any trouble ticket posted through the hosting Control Panel or e-mail sent to our tech and client support staff in no more than 1 hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes much less time to explore and resolve a problem. We’ll provide you with more info if the solution involves something that needs to be done on your end. In case you contact us during weekends or official holidays, the response time will be exactly the same and considering that our support staff will be at your service 24/7, you will obtain instant assistance for any billing, general or technical issue irrespective of the hour.