Though this is not the most importantfactor in order to identify a reliable web hosting provider from a bad one or a reseller from an actual provider, being able to call and speak with a live person is a sign that you aren't working with a one-person service provider and that you can get in touch with somebody when you're looking for help. The phone support for hosting services may vary from basic to expert, so the problems which can be resolved through a call vary based on the specific provider. Generally, these issues are more basic and feature billing or 1st level technical issues since more difficult issues often require a support ticket where both you and the system administrators can track what's going on with a given issue. Nevertheless, the option to call your provider can save you considerable time and efforts for the multitude of tiny problems which may eventually appear at the time you manage your hosting account.

Phone Support in Web Hosting

Since we have live phone support 14 hours every day, you'll be able to call us and talk with our customer support representatives to learn more about all web hosting that we provide and ensure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we now have telephone numbers on 3 different continents so that you are able to call the one nearer to you - in the USA, the UK or Australia. If you're already a customer, you'll be able to give us a call about general and billing issues, and even about some technical ones. In case the problem is strictly technical or it needs longer time to investigate, you'll have to use our ticketing system, which will enable both you and our technical support crew to monitor the info given by either side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any queries about the semi-dedicated server packages that we offer. Whether you wish to know more about our plans, you have a billing issue or some general issue, you can just give us a call. Though some more complicated troubles could need a ticket so as to give time to our tech support crew to analyze, we are able to assist you with countless tech questions on the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the United states of America, Great Britain and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have a global number where you are able to get in touch with us.