A 99.9% Server Uptime
We have set up our web hosting system using stable hardware and strongly modified software. Our administrators have installed a modified version of Security–Enhanced Linux on all our servers in order to ensure maximum security and stability. We have added several distributed denial–of–service prevention tools in addition to highly efficient firewall programs to make sure our internal network is impenetrable and secure.
All our web hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on world–class hardware supplied by Juniper. On top of that, on each and every router, we have put a firewall with an elaborate set of rules that will filter all fishy requests.
Because of this, in each of our datacenter facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you are unhappy with our web hosting services, or if you find them insufficient, or if you decide that you must have a VPS servers rather than a cloud hosting plan – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will retain complete control over your domain names even if you close your account with us.
24/7 Technical Support
In case you run a hosting firm, your technical engineers are of major importance. That is why we’ve cautiously chosen a highly trained team of technical support engineers, each with lots of years of expertise behind his back. Thanks to them, our company offers 24x7 support with all our hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All tech support inquiries are answered in under 60 minutes and our average ticket response time is just 20 minutes!