Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • All your assistance requests will be attended to within maximum sixty minutes after the trouble ticket or e–mail has been received. If your issue needs further assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person on duty, in a timely manner then leave a comment to notify you that more time will be needed for arriving at the best solution. If you make use of our Optional Admin Services package, all of the server administration tasks included there will be carried out whenever you decide.

  • Top quality support service
  • A Premium–Quality Client Support Service

  • We will be at your disposal 24/7/365 to respond to any enquiries that you may have pertaining to our Hosting Control Panel or any of the apps that we have installed for you on the server. If you also need help tackling server administration procedures, you can take a glance at our Optional Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures

  • Intuitive help center
  • A User–Friendly Help Area

  • Each dedicated server is fitted out with our free–of–cost Hosting Control Panel, which boasts an elaborate knowledgebase plus a selection of educational video tutorials. Whenever you require help while working with the Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.